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Shipping & Returns


Çuval Istanbul is a small business and orders can take up to 3 days to process. We will do our best to ensure you receive your order on time. After we verify your order and payment details, we'll let you know that your order has been processed. After shipment, the following email will be sent to you with your tracking information along with the estimated delivery time. For Pre-Orders, we will notify you via e-mail when your order is ready to be shipped and when your package will depart, according to the timing of the item’s production.

For all products that are in stock, estimated delivery information will be provided by Sürat Kargo that we work with. We would like to express our best regards that we cannot be held responsible for delays caused by the shipment company.

All international orders are currently shipped via our National Post local PTT’s fast shipping service abroad Turpex, which also provides insurance. Please note that with this service most packages arrive at their destination in 1-4 weeks, however times may vary upon destination.

Çuval is not responsible for any import fees, taxes or customs fee if your package is processed by customs. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer.

You are welcome to return every purchase within 14 days, and the cost of the purchase will be fully refunded. All sale items are final and are not eligible for returns. To be eligible for a return or exchange your item must be in unused, in the same condition received and in the original packaging. To request a return or exchange, please e -mail with name, order number and short description of your return or exchange request to first before shipping back your order. Then you will be receiving an email with detailed information on how to ship/return the product.

Çuval is not responsible for items delivered to incorrect shipping addresses, lost, stolen or damaged packages. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship.

The return shipping cost should be covered by the customers themselves. Once we receive the package and inspect it, we will refund the item cost to the account you used during your purchase. You will be notified via email once the return is processed. Refunds may take up to 10 business days to post to your bank account.

Exchanges are accepted within 14 days as well and following the same steps & principles outlined in the returns section. We will be sending an invoice to our customer if there is a difference in cost between the two items exchanged (or a refund, if needed). The customer will be responsible for shipping both ways.

The prices of the products are specified on our online store and CUVAL ISTANBUL reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs are not included in the price.

The payment methods we accept are: Visa, MasterCard, and American Express.

Our payment method is 3DSecure. The security system of 'iyizico' guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.

You can contact our customer service through e-mail about any problem you may have in the process of placing your order. If there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. In that case, the payment will not be processed and your order will be put into standby. You will need to get in touch with us through our customer service in order for us to determine a course of action regarding your order.

When you create an account and log in you will be able to view all your orders by clicking on the ‘My Orders’ section of your account. If you do not have an account on the Ally Capellino website please email for any queries or concerns regarding your order.